Brown-Forman Supply Chain Specialist in Singapore, Singapore
Brown-Forman Asia is one of the operational units of the Brown-Forman International division. Asia presents one of the largest opportunities for Brown-Forman globally and is expected to continue to be one of the most significant growth contributors to the company. With Japan and China as key markets, B-F Asia is composed of 19 countries with 100+ employees distributed across offices in 10 key mega-cities. From a portfolio perspective, Asia is largely led by our flagship Jack Daniel’s Tennessee Whiskey, presenting a large opportunity for our Super Premium portfolio of American Whiskeys and Single Malt Scotches.
Meaningful Work From Day One
This newly created position will provide customer service and logistics support for Southeast Asia regions for both the Local Economy and Duty-Free. The role is responsible for managing,
facilitating, and coordinating customer’s orders for the Singapore warehouse. This includes taking orders, checking stock availability, and fulfilling orders by arranging shipments to various markets in Southeast Asia. You will work with various stakeholders internally and externally, making sure products flow smoothly and in time!
What Can You Expect:
Responsible for accurate, complete and timely management of customer orders by managing the entire life cycle from order to cash
Monitor orders and shipments, facilitate communication between Singapore 3PL warehouse, internal and external customers on all logistics matters to ensure timely shipment of goods
Prepares proforma invoices for bank drafts, letters of credit or cash advance customers
Ensures orders are in compliance with Letter of Credit requirements, published pricing and established incoterms with regards to buyers and sellers responsibilities
Performs shipment verification activities for Singapore 3PL warehouse
Manages and coordinates all special Customs documents, for clearance of shipments to be compliant with government regulations of destinations
Manages the research and resolution of customer order discrepancies with Singapore 3PL Warehouse
Responsible for maintaining current customer information profiles on regulatory requirements, special shipment instructions, etc.
Analyze order patterns for process improvements (order smoothing, maximum load shipments, review customer inventory- for rush order requests, etc.)
Manages the research and resolution of order discrepancies with warehouse or production personnel via SAP QM Module, including root cause analysis of discrepancies received, working closely with internal partners to troubleshoot the issue, and developing and implementing a corrective action plan
Manages special assignments as required, such as ad hoc reporting.
We Are Looking For People Who Have:
College/University (Bachelors or Equivalent) in Supply Chain, Business, or closely related discipline
3-5 years experience in Supply Chain / Customer Service
Fluent in English
Proficient in Chinese
Solid Experience in Order Fulfillment, Customer Service and Logistics
Strong interpersonal skills with a demonstrated ability to develop effective working relationships with internal/external customers and all global contacts
Independently manage, plan and organize, workload within established deadlines in a team-oriented, high-volume, at times stress environment
Ability to be flexible with schedule, occasionally meeting with colleagues in US time zones
Ability to handle detailed information and ambiguous information with a high degree of accuracy
Strong technical aptitude utilizing operational support software including but not limited to SAP, Microsoft Office Suite, Business Warehouse, Google, etc.
Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.
Business Area: Global Supply Chain
Req ID: JR-00004746