Meaningful Work From Day One

IT professional who responds to technology-related incidents escalated by the IT Service Desk, other IT groups, or by direct contact with technology end users. This position requires advanced skills, knowledge, tools, and authority above those on the IT Service Desk. They may resolve the incidents remotely, deskside, or via depot service for employees located around the globe.

Primarily responsible for restoring and resolving service for technical issues as quickly as possible with limited disruptions.

What You Can Expect

• Work closely with the Service Desk and Global Desktop Teams to ensure the resolution of end-user computing problems or requests in a timely fashion.

• Deployment, support, and troubleshooting of mobile technology.

• Deployment, support, and troubleshooting of all PC-related equipment. This includes but is not limited to desktops, laptops, PC peripherals, and printers.

• Deployment, support, and troubleshooting of PC-based applications. This includes but is not limited to Microsoft Windows, Microsoft Office 365, shrink-wrapped and cloud applications, Development Tools, and internal applications.

• Deployment, support, and troubleshooting of mobile devices. This includes but is not limited to iOS and Android devices, cell phones, and mobile broadband devices.

• Imaging of PCs, laptops, and other computer equipment.

• Contributes regularly to the ITSM Knowledge Base using designated processes.

• Investigate, research, test, and implement new technologies as guided by engineering teams.

• Reviews, comments, and grades Service Desk Analysts' performance on a per-incident basis.

• Participate in testing new applications, technology, security patches, and hotfixes.

• Keeps skills updated on supported technologies and corporate business applications.

• Demonstrates the ability to self-sustain and improve personal knowledge base through CBT, self-study, on-the-job training, etc.

• Demonstrates the ability to follow departmental processes and policies and maintain an acceptable level of performance as required by the departmental scorecard.

• Process, record, (in Asset Management and Quickbooks) and distribute technology order fulfillment.

• Perform weekly inventory reconciliation

What You Bring to the Table

• Minimum 2 years related experience.

• Fluent English and Italian.

• Experience in creating technical documentation, process maps, and knowledge transfer documents.

• Familiarity with network cabling and testing as well as basic network troubleshooting and installation of Cisco switches, routers, and access points.

• Support and installation of video conferencing systems.

• Apple Technology (iPhone, iPad, and MacOS) experience.

• Excellent people skills with the ability to handle difficult situations.

• Must be able to communicate effectively with technical and non-technical audiences and interact with all types of clients including technology, business, management, and executive management.

• Travel: 10% travel required.

What Makes You Unique

• Familiarity with Google, Salesforce, Microsoft 365, Entra ID

• Mobile Device Management (MDM) Experience (MobileIron, Intune, Jamf, etc.)

• Certifications:Could include, but are not limited to A+, Network+, ITIL, MCSE/MCSA, Cisco, Apple Certified Mac Technician (ACMT). Specific certifications will be included in the job posting.

Who We Are

Imagine working for a company that welcomes you in, inspires you to bring your best self to every opportunity, and encourages you to grow and develop your career in a resilient and fun industry. Brown-Forman offers our employees this kind of career and environment and has for more than 150 years. Together, we proudly live and work by our values, striving each day to be better and do better as people, as a company, and as members of the communities we call home. Come have a seat at our table!

● Many Spirits, One Brown‑Forman - We believe that an inclusive culture, one that values the diversity and unique perspective of each individual, allows us each to bring our best self to work and leads to greater teamwork, creativity, and trust.

● Cultivating a Caring Culture - We know that our strong culture is one of the many reasons people love working at Brown‑Forman.

● Nothing Better- At Brown‑Forman, we craft products known for bringing people together. Our employees have made us what we are today and are the reason for our success. Do not just take our word for it. Brown‑Forman is consistently recognized as a Great Place to Work® in countries around the world.

What We Offer:

Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.

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Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.

Business Area: Global Information Technology

Function: IT

City: Milano

State: Milano

Country: ITA

Req ID: JR-00007818